We tried to reason with him and explain that she was issued those tickets by the casino, however he stated that 'he has the final say' and the tickets would not be honored. The cashier called the manager of the Rewards Center (Josh) to get authorization to pay the money out, and the manager promptly took the winning tickets from my mother and told her that he would not honor her winning tickets due to a glitch in their system. She proceeded back to the cashier to collect her winnings, and my mother was so elated that she had won this money that she broke out in tears at the cashier counter. Then she read the other two tickets for $2,500 and $1,000 and noticed that on the bottom of the tickets, she was indeed the lucky winner of both. My mother took the ticket for $500 to the cashier and cashed it in with no problems. The instructions on the tickets that printed out from the kiosk stated to 'see cashier to redeem' and 'the ticket expires on December 30th, 2013'. My elderly mother swiped her players card and received three tickets from the kiosk one for $500 cash, one for $2,500 tab pull and one for $1,000 tab pull.
On Christmas day, my family and I went to the casino to swipe our players club card since the casino had a holiday promotion. I live in Aliante and frequent this establishment often. DO NOT PLAY AT THIS CASINO, THEY DO NOT HONOR WINNINGS!!!!
